Delivery
Delivery to the Desired Address
Delivery to Billing Address
In the online ordering process, the billing address is automatically accepted in the “Delivery address” step of the delivery address.
Your information about the delivery address is included in the order confirmation you will receive by e-mail after completing your online order.
If you have a delivery note, you can specify it by writing it in the special box that appears under the invoice/delivery address.
Delivery to Different Delivery Address
You can specify a different delivery address in the “Shipping address” order step. Billing and shipping addresses must be in the same country. Your delivery address information is included in the order confirmation you will receive by e-mail after completing your online order. If you do not have an email address, you can send the invoice to the billing address.
Unable to Find Recipient at the Delivery Address
Providing a valid email address and phone number is crucial for smooth delivery, especially for international
deliveries. Once your item is dispatched please check your email inbox and tracking info from the carrier’s website
frequently. When you are not found at the address or the carrier couldn’t find the address, they will notify you;
via either a tracking link or email.
If delivery attempts are all failed, the carrier takes the item back to the main warehouse, to be able to reorganize the delivery
they may charge you.
Please track your pack frequently and reach out to the carrier once you realize an exception in the tracking info.
If your pack couldn’t be delivered and you don’t reach out to the carrier, the item may be exterminated or sent back to Muslumana.
At this point, we will ask you if you still want the pack, if you do so, you will be charged all costs for shipping back, reshipping and
any customs fees/taxes.
For questions and support please contact support@muslumana.com
Delivery Date and Order Tracking
We have 2-5 business days processing time for items, this may change depending on the product, please check the product page.
Muslumana ships via express saver services of either UPS, DHL, or FedEx.
Once processed, here are the estimated delivery times:
North America: 3-5 business days
Europe: 3-5 business days
Australia, New Zealand, and Oceania: 5-8 business days
Asia Pacific: 5-8 business days
Latin America and the Caribbean: 5-8 business days
North Africa and the Middle East: 5-8 business days
Sub-Saharan Africa: 5-8 business days
These delivery times may vary due to delays in customs, distant area deliveries, or logistics problems of the carrier.
Customs/Import Taxes or VAT
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
For all countries we send products to, Canada, Europe Countries, and the UK are in the first place:
Unfortunately, we do not have a function to charge your import tax/VAT at the checkout, that’s why when you receive the pack courier company may ask for a tax charge(plus their brokerage fees if any, this is not a delivery charge, this is tax charge that your state requires, not my business or courier).
Depending on your country, this total charge may reach substantial amounts, so please do your research about this and if you want to know what courier I am using for that product and country, please do not hesitate to ask.
Please be aware of this possibility, and don’t get upset with the situation later. Me and my coworkers are just trying to make a better living for our families here, we’re with you all the time and our very first purpose is to make you guys happy with our laborious products.
We try our best to bring the tax charge to step into our checkout process until we make it, the process is explained above.
